Apple Should Invest in their Customer Service

This blog is dedicated to my crap experience with Apple support and their nonchalant customer service. But before I start ranting, I better set some context. As we all know, 2020 has been a year of great change. Conspiracy theorists declare we have become prisoners in our own home. But I believe this is the year we became slaves to the tech. The world now lives, breathes and shits through mobile phone apps and social media accounts.